Warranty
& returns.

Every device we sell carries a twelve month warranty against hardware and manufacturing faults, running from the day the courier delivers it to you. This page is the policy for all of them.

That covers a unit that arrives faulty and a unit that stops working properly in normal use: the screen, the board, the radio, the charging, the sensors, the strap hardware. If a covered fault appears we repair it and send the same device back to you at no charge.

If a covered fault cannot be repaired, we replace the unit. If we cannot replace it, we refund it.

The hardware is covered whatever state the software is in. What we ask in return is that you tell us what you changed when you open a claim, because it makes the fault faster to find.

Software problems are not warranty claims, and they are not returns either. A device that will not boot into a launcher you wrote is almost always recoverable. Email us before you send anything back and we will walk you through the reset.

Damage you caused sits outside the warranty:

• Impact. Drops, knocks, cracked or scratched glass, a crushed case.
• Liquid. A board that has taken water cannot be brought back, at any price. No Nolee device is rated for immersion, so do not soak it, swim in it or wear it in the shower.
• Opening the case. Taking the unit apart yourself ends the hardware cover. The software is yours; the enclosure is not.
• Use outside normal operation. Wrong charger, deliberate over-volting, extreme heat.

That list is the whole of it. There are no other escape hatches written into this policy. If you are not sure which side of the line a fault falls on, send us photos before you decide. We would rather look than have you assume.

If the unit is faulty when it reaches you, tell us within 14 days of delivery and you get a replacement rather than a repair. We pay the freight in both directions.

Every unit is provisioned and bench tested by hand before it is packed, so this should be rare. If it happens it is our mistake, and we would rather replace the unit than make you wait on a repair.

You can return a working unit within 7 days of delivery for a refund of what you paid for the device.

It needs to come back complete, meaning the device, its charging cable and the box, in a condition we can sell on. Return freight is yours on a change of mind, and original shipping is not refunded.

A returned unit is wiped, reprovisioned and retested before it goes to anyone else. Nothing you left on it travels with it.

• Covered fault. Nolee pays freight both ways and the repair. You pay nothing.
• Dead on arrival. Nolee pays freight both ways and replaces the unit.
• Change of mind. You pay the freight back to us. We refund the device.
• Not covered once we inspect it. We quote you the repair and the return freight before we touch anything. You decide, and nothing happens without your yes.

We will not open a device, bill you and tell you afterwards.

Back up anything you care about before you send a unit in. A repair wipes it, and we cannot recover what was on it.

Every returned unit is wiped and reprovisioned before it leaves us, whether it comes back to you or goes to stock. We do not read your files and we do not keep copies.

One thing we will not do is erase diagnostic evidence to make a claim look tidier, for you or for us. What the device says happened is what we work from.

Email hello@nolee.ai with:

• Your order reference, from the confirmation or the shipping email.
• Your unit ID if you have it. It is on the box label, and on the device at /system/nolee/unit.json.
• What happened, and a photo or a short video if there is anything to see.
• Anything you changed on the device.

We reply with a return authorisation and the address to send it to. Wait for that before you post anything. An unannounced parcel is a parcel we cannot match to an order. We send the address with your authorisation rather than printing it here, so it is always the current one.

Send the device and its charging cable. You do not need to send the box, unless you are returning a working unit under section 05.

Repairs come to our own bench first and most of them are finished there. If a fault needs the production line we send it on, and it stays our job until it is back with you. You get an expected date when we issue the authorisation and an update whenever that date moves, which is worth more to you than an average printed on this page.

Nolee is a brand of KungCorp Limited · 鞏創科技有限公司, a company registered in Hong Kong. KungCorp is the name on your card statement, and the company this policy binds.

Support runs through hello@nolee.ai. It is read by a person.

Nothing here reduces the rights you have under the Hong Kong Sale of Goods Ordinance, or under the consumer law where you live. Where your local law gives you more than this page does, your local law wins.